Platform Support Engineer

Location: Arlington, VA
Date Posted: 06-19-2018
We're looking for a Platform Support Engineer for a well-established and growing software company in the DC area. The company has an innovative application that has been very well received by large organizations. This is a full-time position with excellent benefits including equity, as well as advancement opportunities. H1B sponsorship is not available for this position. 
The ideal candidate should have experience with the following:
  • The capability to swiftly learn and operate SaaS platforms for web/mobile clients
  • Assisting in troubleshooting reported bugs and diagnosing issues
  • Conducting integration and technical configuration for clients
  • 2+ years of Technical Support experience in the SaaS industry
  • Familiarity with full-stack development 
  • Familiarity with Scrum/Kanban
  • Proven experience taking customers through the troubleshooting process
  • A passion for delivering satisfaction and helping customers solve issues
Competitive salary + early stage equity, full benefits, 401K + match, great location, flexible hours, collaborative environment



Please contact me with any questions:


(c) 240-421-4203

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